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Refund and Returns Policy - 4cdiamondandgems
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Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Measure the size of your finger

You need to know the size of your finger for a ring or measure the size of your partner’s finger to offer him a ring, an engagement ring or a wedding ring. In this article, we will help you to learn and know different techniques for measuring the finger size.

MEASURE THE SIZE OF HIS FINGER OR HIS FINGER SIZE? WHAT IS IT?

When you are asked for this type of measurement, it is to know the diameter of your finger, as you can well imagine.
With this measure, your jeweller or diamond dealer will be able to give you the best advice and propose a ring that will correspond to your morphology. But above all, knowing the size of your finger size is necessary for your ring to fit your finger or that of your partner and be comfortable to wear. Even if we can always adjust the size of a ring, it is still better to offer a diamond ring, an engagement ring or a wedding ring at the right size the first time. It is important to measure the size of your finger before buying a ring.

TECHNIQUE 1 TO MEASURE THE SIZE OF YOUR FINGER – MEASURE WITH A RING BINDER.

The ring binder is a very good technique to easily measure the size of your finger. It is a reliable method to find the right size. For this, you will need your ring binder.

TECHNIQUE 2 TO MEASURE SIZE

You have two possible methods:
1. With a sewing tape measure: Wrap the tape measure around your finger, at the widest part of your finger to measure its diameter on your tape measure, you measure a circumference of your finger of 5.2 cm, so you simply have to multiply by 10 to find your finger size for the ring.
2. With a sheet of paper, a string… and a ruler: If you don’t have a tape measure, you can use the same technique with a paper tape or a string, wrap it around your finger, then with a pen, mark intersection measure with a ruler and you find the same result as if you use a tape measure.
As a reminder, it is better to do this measurement in the evening and if it is for an engagement ring or wedding ring, measure the left ring finger

TECHNIQUE 3: MEASURE THE DIAMETER OF A RING WITH A RULER

Using a ruler, measure the inside diameter of your ring, making sure to be in the center of your ring. As soon as you have the diameter of your ring, use the following calculation method to determine the size of your ring.
Diameter of the inside of your ring x 3.1415 = finger size.